By shopping on this site, you accept the terms and conditions below. These terms apply to all deliveries from VÖR ApS. We therefore recommend that you read the terms and conditions before shopping at www.houseofvor.com
Delivery
DENMARK
Orders in Denmark are delivered to the nearest parcel shop, home address or business address via GLS.
Delivery costs to parcel shop: DKK 44
Delivery costs to home address: DKK 75
Delivery costs to business address: DKK 58
Free delivery to parcel shop for orders over DKK 600
GERMANY
Orders in Germany are delivered to the nearest parcel shop or home address via GLS or UPS.
Delivery costs to parcel shop: DKK 105
Delivery costs to home address: DKK 105
SWEDEN
Orders in Sweden are delivered to the nearest parcel shop or home address via BRING or UPS.
Delivery costs to parcel shop: DKK 70
Delivery costs to home address: DKK 105
It is the customer's responsibility to provide the correct address and information when placing an order. VÖR cannot be held responsible for unsuccessful delivery if the information is incorrect. The risk of the item passes to you when you or a person you have chosen has taken physical possession of the item.
For delivery to a parcel shop, VÖR cannot be held responsible for rerouting the package if the selected parcel shop is full.
VÖR cannot be held responsible for delays due to circumstances beyond our control (force majeure), such as natural disasters, strikes or government intervention. This does not limit your statutory rights.
We do our best to ensure that your products reach you in good condition. Should you nevertheless receive a damaged product, please contact our customer service at info@houseofvor.com so that we can replace the damaged product. We will send a new product as soon as you have returned the damaged product. Please note that this only applies if the product is damaged during delivery. Once the package has been delivered, the risk of loss or damage passes to you. If the package appears damaged or opened, you should refuse to accept it.
If you do not pick up your package and the package must be returned, you as the customer will be charged for all costs and expenses associated with the return shipment.
Payment
We will charge payment for your order when the package is dispatched.
Gift cards and discount codes
It is only possible to use one discount code or gift card at a time. Therefore, you cannot combine your gift card with a discount code.
Right of withdrawal and returns
If you have changed your mind about your purchase and wish to return it, you can do so up to 14 days after you have received your order. Products must be returned in their original condition and packaging.
To return your purchase, please contact our customer service at info@houseofvor.com so we can arrange the return. Remember to get a receipt for the shipment when it is dropped off. The cost of return in Denmark is DKK 44, and in Sweden and Germany, the return freight corresponds to the current delivery price. The amount will be deducted from your original order amount.
Your return can only be refunded to the card with which the order was paid. Refunds will be made no later than 14 days after we have received notification of your cancellation. However, we may withhold the refund until we have received the item back.
If you wish to exchange, please make a return and then place a new order.
Right to complain
According to the Danish Sale of Goods Act, you have a 2-year right to complain about your purchase in the event of manufacturing defects. If there is a manufacturing defect in your product, you are entitled to compensation for up to 2 years if you can provide valid proof of purchase. You must report the defect in a reasonable time, so contact us as soon as possible. After 2 years from receipt, the right to complain expires. In the case of a legitimate complaint, we will generally repair or replace the product. If this is not possible, you can get your money back or a proportionate reduction in accordance with the rules of the Sale of Goods Act.
In case of a complaint, please contact VÖR with information about the defect and a picture of it.
At VÖR, a distinction is made between manufacturing defects, wear and tear, and incorrect use.
In the event of manufacturing defects, we always exchange for a new product. This may include, for example, an open eyelet, a clasp that will not open/close, or a stone that has fallen out.
The right to complain does not cover normal wear and tear, scratches or discolouration due to chemicals or damage caused by incorrect use or lack of maintenance. If you are in doubt as to whether you are covered by the right to complain, you are welcome to contact us.
VÖR ApS
CVR 46672526
Guldbergsgade 10, 3 th
2200 Copenhagen N
info@houseofvor.com